Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to contact us to exchange your goods for something else or issue you a credit note. We do not offer refunds on any goods at all unless faulty. Unfortunately we cannot accept returns on sale items, furniture, mirrors and gift cards. The return postage is paid by the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at whitepickitfence@gmail.com. If your return is accepted, please send your item back to us at White Pick It Fence, PO BOX 448, Currumbin Waters Qld 4223. Items sent back to us is at the cost and responsibility of the customer and will not be accepted without first requesting a return. 

You can always contact us for any return question at whitepickitfence@gmail.com.

Damages and Issues
Please inspect your order upon receiving and contact us immediately or within 3 days if the item is defective, damaged, missing items or if you receive the wrong item, so that we can evaluate the issue and make it right. We give 3 days upon receiving your goods to contact us if there are any issues. 

Any items damaged in transit must be taken back into your nearest Australia Post Office along with original packaging and bubble wrap to be submitted for our insurance claim with Australia Post. Once this has been completed Australia Post will issue you a claim number which once you have emailed this to us we will then replace the damaged item. Any customers not willing to follow this rule will not have their parcel insurance covered and therefor we will not be able to replace the damaged item. 

Exceptions / non-returnable items
Unfortunately we cannot accept returns on sale items, furniture, mirrors and gift cards. Other certain types of items that can't be returned are perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item to avoid the item possibly becoming sold out while waiting for your item to return to us in the post.

Refunds
Refunds are only given for faulty goods and not for change of mind. For faulty returns please contact us before sending back. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.