Shipping & Delivery

Shipping & Delivery

  • Free shipping on orders above $250 (excludes furniture, mirrors, and bulky items)
  • Flat rate $12 shipping on all orders under $250 (excludes furniture, mirrors, and bulky items)
  • Exchange shipping fee is the responsibility of the customer
  • Please allow 1-3 business days for shipment processing & packaging 

If you would like to discuss delivery options and fees for furniture, mirrors and bulky items please contact us with your suburb and post code at whitepickitfence@gmail.com or 0404 349 192. Please note all bulky items will automatically be sent with authority to leave, so if you aren't going to be home and there's not a safe place to leave it please let us know to send with signature required. 

Returns & Exchanges

  • No Refunds accepted unless faulty or damaged.
  • Exchanges are welcomed at the shipping expense of the customer (excludes furniture, mirrors, and sale items) and must be within 7 days of receiving products. 
  • All shipping costs for exchanges are the responsibility of the customer 
  • Many of our Moroccan products are handmade, vintage, and one-of a kind. Each piece varies in make, color, design, size, and feature. We do our best to photograph the uniqueness of each item and provide adequate details. If you are looking for something specific we recommend that you contact us directly so we may support you getting exactly what you are looking for and avoid exchange shipping fees.  
  • If an item is damaged please contact us within 7 days of receiving product via email at whitepickitfence@gmail.com
  • All products returned to White Pick it Fence for an exchange or store credit must be as purchased, intact and in exact condition as received. Products must not be damaged, used, altered or washed. White Pick it Fence reserves the right not to accept an exchange or refund if this is not proved to be the case. Once approved and returned acceptable for resale the product will then be exchanged or the amount transferred to a store credit voucher for the value of the product.